Welcome to the GetwellTea.com website (“Website”) operated by Elixir Alternative Medicine,Inc. (“GetWellTea”, “we”, “our” or “us”). At GetWellTea, we value our customers and respect your privacy. GetWellTea recognizes that it must maintain and use your personal information responsibly. We have created this privacy policy (the “Policy”) to demonstrate our firm commitment to your privacy and security, and to advise you about the collection, use and disclosure of personal information provided at our Website, in-store, or by mail.

GetWellTea will not collect, use or disclose your personal information other than in compliance with the Policy.

GetWellTea is dedicated to protecting personal information and maintaining customer trust. This Privacy Policy applies to the collection, use, and disclosure of personal information in the course of business in Canada and the United States, including through retail stores, websites, social media, and other forms of engagement.

Please note that the Websites may contain links to other sites and advertisements not controlled or operated by GetWellTea. This Privacy Policy does not apply to these sites or advertisements, and GetwellTea is not responsible for the privacy practices of other websites or third parties. It is recommended to review the privacy policies of any third parties before disclosing personal information or visiting their websites.

GetwellTea may collect the following types of personal information, depending on the nature of interaction:

  • Contact information such as name, billing and shipping addresses, phone number, and email
  • Account information such as username and password
  • Order and refund history
  • Payment information such as method, partial credit/debit card information, and amount paid
  • Demographic information such as age and language preferences
  • Information on interests and preferences, such as wish lists and marketing consent
  • Information on devices used for online shopping
  • Information collected when visiting the Website, such as page views, IP address, browser
  • information, date/time stamp, etc.
  • Information collected from electronic communications and social media interactions
  • Personal information contained in job applications, including resumes, cover letters, and pre-screening questions.

t’s your choice whether to share your personal information with us. However, if you choose not to, we may not be able to provide you with the requested product, service, or information.

In certain circumstances, such as when you ask us to send an order or purchase a gift, we may need to collect information about someone other than you, like the recipient’s name, address, telephone number, and email. You guarantee that you have the authority and the necessary consents to provide any information, including someone else’s personal information, that you give to GetwellTea.

Sources of Personal Information Collection

GetWellTea can gather personal information from you in various ways when you interact with us. Some examples include, but are not limited to:

  • creating an account on our website;
  • placing, exchanging, returning, or cancelling an order for any of our products or services through our website or in-store;
  • contacting us, making inquiries, or requesting information;
  • communicating with our customer service representatives;
  • signing up for notifications about an online order;
  • receiving newsletters, email messages with updates about new products, special offers, events, and news;
  • participating in customer forums, tea tasting clubs, or other programs;
  • providing feedback or submissions to GetWellTea;
  • taking part in contests or promotions;
  • responding to surveys or requests for opinions about our products and services;
  • applying for a job at GetWellTea;
  • engaging with us on social media; or
  • using website features that may require personal information to use (such as submitting user-generated content).

Purpose of Using Personal Information

GetWellTea uses your personal information to offer and provide products and services (such as confirming, processing, and tracking orders, shipping, payment, etc.), manage our relationship with you, confirm your identity and address, carry out our business operations, and as required or permitted by law or outlined in this Privacy Policy. Some examples of how we may use your personal information are:

The company, GetWellTea, may collect personal information from you through various interactions such as creating an account on their website, making purchases, contacting customer service, signing up for newsletters and promotions, participating in surveys, and applying for employment. This information may be used for various purposes such as confirming and processing transactions, customizing product and service offerings, improving the website, and complying with legal requirements. GetWellTea may also combine the information you provide with information from other sources to validate and improve the accuracy of the information they collect.

E-Newsletters and other Electronic Communications

In certain situations, we may send you email communications. This can occur when you subscribe to receive our e-newsletter or notifications about an online purchase. These emails may include information about our products, services, promotions, events, changes to our privacy policy or other terms, or other news. To opt-out of receiving these email marketing communications, you can click the “unsubscribe” link in any email you receive. Note that it may take up to 10 days for your request to be processed. Despite opting-out, we may still contact you for transactional or account-related purposes, such as confirming a purchase, responding to customer service inquiries, or notifying you of a product recall.

We may use tracking tools such as cookies, web beacons, and pixel tags to collect data while you browse and keep a record of your visit. This helps us improve our websites and provide more personalized services based on your online behavior. Most web browsers accept cookies automatically, but you can disable this feature if you prefer. However, disabling cookies may prevent you from accessing certain parts of our websites.

GetWellTea does not sell or rent customer personal information to any third party. However, we may share some of your personal information with our affiliates, related parties, and third-party service providers who support our business operations or provide services on our behalf. These service providers are required to keep your information confidential and secure, and have privacy policies and practices similar to ours. We may also disclose your personal information as required or permitted by law, or with your consent.

Your personal information may be stored or processed outside of Canada or the United States by our affiliates, related parties, or third-party service providers. This means it may be accessible to law enforcement, courts, and regulatory authorities in accordance with foreign jurisdiction laws. GetWellTea will retain personal information for as long as necessary for the purposes specified, or as otherwise required by law. We have retention standards to comply with legal requirements and to erase or anonymous personal information that is no longer needed.

GetWellTea takes reasonable steps to protect personal information with appropriate administrative, technical, and physical safeguards. However, no security measures are foolproof, and there is always a risk that personal information may be intercepted or accessed by malicious actors. If you believe your account or information is no longer secure, please contact our Privacy Officer. Internet and wireless communications are not completely private or secure, and there is a risk that messages or information sent through a website or by email may be intercepted. If you create an account, it is recommended that you set a strong password and keep it confidential.

In Canada and the USA:

GetWellTea

9210 W Peoria Ave.Suite 4 Peoria, AZ, 85345

Attention: Privacy Officer

datapolicy@getwelltea.com

For additional information regarding the use of our website please see our Terms & Conditions posted on the website.